Freedom from Torture - Associate Director of Clinical Services (Clinical Operations)

Associate Director of Clinical Services (Clinical Operations) 

Contract: Permanent, Full Time

Hours: 35 per week

Location: One of our five centres (Birmingham, London, Manchester, Newcastle, Scotland) and willing to travel regularly within the UK. Please note hybrid working will be considered, but it is expected that the post holder will work within one of the regional centres for at least part of the working week.

Salary: £65,929 - £76,478 per annum if based at a national centre. If London based, the salary range inclusive of London Weighting is £69,606 - £80,743. The starting salary for the role is £65,929 per annum (or £69,606 per annum if London based), with an opportunity to progress up the scale over time.

Closing date: 18 December 2022

Expected date of interviews: tbc  

Freedom from Torture have an exciting opportunity for an Associate Director of Clinical Services to join our team. This role and will oversee the clinical operations at Freedom from Torture across our five regional offices in Glasgow, Newcastle, Manchester, Birmingham and London. This role will require regular travel to other offices for meetings and centre visits as required.

About us

Freedom from Torture is an established charity who have been running for over 35 years, and have a dedicated donor base. We are dedicated to providing high quality, evidence based interventions for people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. Our clinical model was co-designed between our clinical services and survivors of torture, and is split into four main areas, Stabilisation, Trauma Focused interventions, targeted interventions and reintegration.

In addition to our treatment services, we expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK. We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Our current strategy seeks to double the number of survivors who can access our treatment services, and double the number of individuals supported with clinical evidence to support their asylum claims. We also want to become recognised as a centre of clinical excellence, advancing our external profile through a number of actions, including research outputs, attending and hosting conferences, and advancing the evidence base for working with survivors of torture. We undertake our work under our four core values of Hope, Compassion, Empowerment and Resolve. This is an exiting time to join Freedom from Torture and to really make a difference.

We offer an active CPD programme to clinical staff, including opportunities to train in EMDR and NET.

We offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution. We have both flexible and agile working policies, and while this role will need to be linked to one of our five regional offices, hybrid working would be open for consideration.

About the role

This role is a real opportunity to make a difference to both survivors of torture and our highly committed clinical workforce. This is a key leadership role within Freedom from Torture, and reports into the Director of Clinical Services, deputising when needed. The role supports with the development of clinical services to ensure that Freedom from Torture is an organisation of clinical excellence. The role requires a high level of competence in clinical operations, with direct line management responsibility for five Clinical Services Managers, you will support them in ensuring that our clinical model is fully embedded and ensuring that more survivors are able to access high quality interventions.

The role will have focus on ensuring safe and effective clinical operations within the centres. This includes overseeing clinical risk management and health and safety, whilst working alongside our Lead Safeguarding Officers for Adults and Children to ensure all centres are compliant with regulatory requirements and promote good safeguarding practices.

Although the focus of this role is on clinical operations, the Associate Director will provide strategic, operational, professional and clinical leadership for all health professionals offering rehabilitation services, in demonstrating care, compassion and respect for clients, carers and staff. Driving operational change and ensuring strategy implementation is also key to this role.

The role will oversee and manage the clinical budget, as well as be responsible for Key Performance Indicators in relation to capacity and quality.

The role works closely with the service user empowerment directorate, and with fundraising and policy colleagues to ensure strong working relationships between departments.

About you

The successful candidate will:

  • Want to make a real difference through your clinical leadership role by working with an organisation with a strong focus on justice, empowerment and high quality service provision
  • Identify with our core values
  • Hold clinical qualifications with relevant registration and/or accreditation with a governing body e.g. HCPC, UKCP, BABCP, BACP, NMC etc.
  • Working knowledge of human rights as well as key regional, national and international context and initiatives impacting on torture survivors in the UK and internationally
  • Knowledge of relevant regulatory bodies
  • In depth knowledge of Safeguarding legislation
  • Knowledge of and experience of dealing with regulators (e.g. Care Quality Commission / Care Inspectorate, Charity Commission) and/or professional bodies on behalf of a service
  • Significant experience of operational delivery of health services across multiple sites
  • Experience of strategic planning and development
  • Experience of change management and highly developed persuasion, negotiation and influencing skills
  • Knowledge or experience of commissioning processes
  • Experience of contributing to organisational strategic and operational planning and resource allocation and financial control processes

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory enhanced DBS disclosure, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

To view the Job Description and Person Specification, please click here

Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.

We reserve the right to close the vacancy early if we receive a high volume of applications.


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0330 320 0851
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