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Changes to the Complaints and Disciplinary Procedures Governing Members updates and replaces the previous procedures. These are effective from the 2014 AGM, 25th July 2014.
1.1 BABCP takes complaints made about its members very seriously and provides this Complaints Procedure as a way of protecting the general public and maintaining high standards of service delivered by its members. They are produced as required by Article 6 of the BABCP Articles of Association. If anyone considers that a member of BABCP has acted in breach of the BABCP Standards of Conduct, Performance and Ethics (the Standards), that person should provide the Company Secretary of BABCP with signed and dated correspondence outlining the nature of the complaint together with any relevant supporting evidence. Where it is not be possible for a person to put a complaint in writing BABCP will make reasonable attempts to accommodate this wish, such as making verbal contact with the person and taking a statement by phone and sending it to them to check, sign and return.